PRIVACY POLICY
Last updated: September 5, 2026
OMACAR PTE. LTD. (“Omacar”, “we”, “us”, or “our”) operates the website www.omacar.com and related online services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, use our booking or inquiry services, or interact with third-party travel products referenced on our website.
1. Information We Collect
We may collect information that you provide directly to us, including:
• Name
• Email address
• Telephone or messaging contact details
• Company or organization name
• Travel or transportation requirements
• Pickup and destination information
• Booking or inquiry details
• Information submitted through contact forms or customer support communications
We may also automatically receive limited technical information when you use the website, such as:
• IP address
• Browser and device information
• Pages visited
• Referring website
• Approximate location derived from IP address
• Date and time of access
• Basic website performance and security information
Our website is hosted using Wix, which may process technical, security, cookie, and website usage information as part of providing the website infrastructure.
2. How We Use Information
We may use information to:
• Respond to inquiries and requests
• Arrange or support transportation services
• Provide quotations and booking assistance
• Communicate about existing bookings
• Maintain and improve our website
• Protect the website against fraud, misuse, or security threats
• Comply with legal and regulatory obligations
• Understand general website performance
• Manage commercial relationships with travel service providers and partners
We only use personal information for purposes reasonably connected with the services you request or our legitimate business operations.
3. Third-Party Travel Products and Affiliate Links
Some editorial pages on Omacar may reference hotels, attractions, transportation products, or other travel services provided by independent third parties.
Certain links may be affiliate or referral links. If you follow such a link and complete a qualifying transaction, Omacar may receive a commission from the third-party provider.
Affiliate links may contain attribution parameters that identify the page, campaign, or distribution channel that generated the referral. These parameters are generally used for commercial attribution rather than to identify you personally.
When you leave Omacar and visit a third-party website, that third party operates under its own privacy policy, cookie policy, booking terms, and data-processing practices.
Omacar does not control how independent third-party travel providers process information after you leave our website.
4. ChinaFlow
Omacar may use ChinaFlow technology on selected editorial pages to identify relevant travel intent and display links to appropriate third-party travel products.
ChinaFlow may use page context, page URL, destination, product category, and placement information to determine which commercial link should be displayed.
On Omacar's current implementation, ChinaFlow's own behavioral event collection is disabled.
However, when a user clicks an affiliate or referral link, the destination provider may receive normal browser request information and attribution parameters needed to recognize the referral and calculate commissions.
ChinaFlow does not change or interfere with Omacar's existing transportation booking services or commercial relationships on protected pages.
5. Cookies and Similar Technologies
Omacar and service providers supporting the website may use cookies or similar technologies for purposes such as:
• Essential website functionality
• Security
• Session management
• Website preferences
• Performance measurement
• Third-party referral or affiliate attribution
Some cookies may be placed by third parties after you interact with their services or follow an external link.
Where required by applicable law, non-essential cookies or similar technologies will be used subject to appropriate consent.
You can also manage cookies through your browser settings.
6. Wix
Our website is built and hosted using Wix.
Wix may process information necessary to operate the website, including technical logs, security data, cookies, form submissions, and related website infrastructure information.
Wix's processing of information is governed by its own privacy practices and contractual arrangements with website operators.
7. Service Providers and Business Partners
We may disclose information where reasonably necessary to:
• Transportation operators or service providers fulfilling a requested service
• Technology and website infrastructure providers
• Customer support and communication providers
• Payment or booking service providers
• Travel suppliers accessed through referral or affiliate links
• Professional advisers
• Government authorities where disclosure is legally required
We do not disclose personal information to third parties for unrelated purposes without an appropriate legal basis.
8. International Data Transfers
Omacar works with international customers, transportation providers, technology providers, and travel companies.
As a result, information may be processed in countries other than the country where you are located.
Where required by applicable law, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing requested services
• Maintaining business and transaction records
• Resolving disputes
• Meeting accounting, tax, legal, and regulatory obligations
• Protecting legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or loss.
No internet-based service or electronic storage system can guarantee absolute security.
11. Your Privacy Rights
Depending on where you live, applicable law may give you rights relating to your personal information, including the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used or disclosed
We may need to verify your identity before responding to certain requests.
12. Children
Our services are intended for adults arranging travel or transportation.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be legally required.
13. External Websites
Omacar may link to websites operated by hotels, travel platforms, attractions, transportation providers, or other independent businesses.
We are not responsible for the content, security, privacy practices, or terms of those external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, providers, or legal obligations change.
The latest version will be posted on this page with an updated revision date.
15. Contact Us
If you have questions about this Privacy Policy, personal information held by Omacar, or a privacy-related request, please contact us through the Contact page on:
www.omacar.com
OMACAR PTE. LTD.